Terms of Service (updated 7/1/14)
Thank you for your continued patronage of Virtualtech. We truly value each and every one of our clients, and value your business.
Like yourself, we too are a small business, relying on the prompt payment of our clients to ensure our continued financial stability. Your timely payment allows us to manage our cash flow properly, so that we can pay our vendors on time and continue to provide the quality service you have grown accustomed to. Because of the importance of this issue, our payment policy is as follows:
As always, invoices from Virtualtech will be due and payable within 10 business days from the date of the invoice. However, in the event that your account remains outstanding past the due date, the following terms will apply:
- Any invoices more than 30 days past due will incur a 10% service charge in addition to the original amount due.
- If the account becomes more than 60 days past due, your service (including, if applicable, Web site hosting and e-mail) will be interrupted with no further notification to you and will only be reinstated upon payment of all outstanding invoices and late charges PLUS a reinstatement fee of $100.00.
- In addition, Virtualtech reserves the right to assign your account to an outside collection agency should the account become more than 60 days past due.
The simplest way to avoid late charges is to pay your invoice before the due date. As a small business, Virtualtech understands that occasionally circumstances prevent our clients from paying on time. If this is the case, Virtualtech may be able to help you avoid late charges and interruption of service by making alternative payment arrangements, but you MUST contact us prior to the due date of the invoice. We cannot stress enough the importance of making these arrangements PRIOR to the incurring of late charges.
Refunds for Cancellation of Service
If you wish to cancel service with Virtualtech, you must do so within three business days of your contract date for a full refund. After this time, refunds will be at the discretion of Virtualtech. Minimum fees will include, but are not limited to, time spent on project prior to clients' termination of contract.
Email and Bulk Mailing
Virtualtech provides email hosting to our customers for use in normal business operations. These accounts are intended for correspondence between your business and your customers/suppliers, and not for personal use.
Bulk/mass emailing is not permitted from your Virtualtech email account. If you would like to set up a distribution list to send out newsletters or marketing/promotional email, please visit our email marketing page to learn more about our antispam compliant email marketing services.
Violations of the above rules are very serious, because the ramifications of these violations affect all Virtualtech clients, not just the violator. As such, Virtualtech has instituted a zero tolerance policy in respect to this. Violators will IMMEDIATELY have their mailing privileges revoked.
Cancellation and Appropriate Use
Virtualtech reserves the right to cancel any account, at any time, without notice, for any reason Virtualtech considers appropriate. Use of the Virtualtech email system to send unsolicited email or postings is not allowed from any Virtualtech account. "Sexually Explicit Adult Content" is not allowed on Virtualtech to be hosted on any Virtualtech server. At Virtualtech's discretion, access to Virtualtech's website hosting services may be revoked at any time for abusive conduct on the system and/or the Internet and its resources as a whole.
Virtualtech may, with 30 days written notice, amend the rates and or charges for any future hosting account usage and/or services provided.
By hosting your site with Virtualtech, you agree to use all Virtualtech services and facilities at your own risk. Virtualtech specifically disclaims all warranties of merchantability and fitness for a particular purpose. In no event shall Virtualtech be liable for any loss, or loss of data, or any other damages.
By hosting your site with Virtualtech, you agree to protect and indemnify Virtualtech against any and all liability, loss, or expense arising from claims of libel, unfair competition, unfair trademarks, trade names or patents, violations of rights and privacy resulting from your use of Virtualtech services. When you provide content (including but not limited to images and text) to Virtualtech for use on your site, you are implying that you have obtained all rights and/or permission to use this content on your site, and that Virtualtech will not be held liable for any infringement of copyrights and property.
Ownership of Website Files
When we design a website for you, ownership of all website pages will be transferred to you upon payment of all monies owed. Virtualtech reserves the right to use your website in our portfolio and in advertisements.
Of course, if you have any questions or concerns, please contact Virtualtech.